Support & Knowledge Base

Najmi Services provides Managed IT Services including cloud solutions (IaaS, PaaS), Microsoft Azure deployment and management, custom application development using Power Platform, and secure infrastructure services for government and private sector organisations.

Getting started is straightforward. Contact us via our contact page to book a free initial consultation. We'll assess your current environment, discuss your requirements, and propose a tailored solution with clear pricing and timelines.

Yes. We offer a no-obligation initial consultation to understand your organisation's needs. There is no cost and no commitment required — just expert advice tailored to your situation.

We specialise in Microsoft Azure, but also support hybrid and multi-cloud environments including private cloud deployments. Our team can advise on the most appropriate platform for your workload and compliance requirements.

Yes. We handle end-to-end cloud migrations — from initial assessment and planning through to cutover and post-migration support. We work to minimise disruption and ensure data integrity throughout the process.

Infrastructure as a Service (IaaS) provides virtualised compute, storage, and networking resources you manage yourself. Platform as a Service (PaaS) adds a managed layer on top — handling the underlying infrastructure so your team can focus on building and running applications. We can help you determine which model fits your organisation's needs.

Our standard support hours are Monday to Friday, 09:00–17:30 GMT. Out-of-hours and weekend support is available for clients on enhanced support agreements. Contact us to discuss your specific requirements.

We guarantee an initial response within one business day for all clients. Clients on managed service agreements receive prioritised response times, typically within two to four hours for critical issues, depending on the agreed service level.

You can raise a support request by emailing our team directly or using the contact form on our website. Existing managed service clients have a dedicated account contact who can be reached directly for faster resolution.